Features
All-inclusive features so you can focus on results
It's Hard To Know What You Need To Succeed
Simple and effective communication experiences come through intentional design and complex systems. With other companies, you’re left to figure out how to combine features on your own. Freshphone is truly unique. We ask people to take a step back and focus on the actual outcomes they want to accomplish. By combining communication consulting and end-to-end implementation, we allow you to focus on the big picture and deliver the results you need.
Features are only as valuable as the experience they create for your customers and staff.
Favorite Features
Advanced interactions between these features unlock your potential to communicate smarter.
Business & Holiday Hours
Control what happens to calls based on the time of day.
Auto Attendant
Automate your customers' experience with multi-level IVR options.
Dynamic Routing
Intelligent routing to make customers feel you were waiting for them to call.
Live Dashboard
Easily see when your team is on a call or out of the office.
Mobility
Take your business on the road with our iOS and Android apps.
Voicemail Transcription
Read your voicemail in your email so you can respond more quickly.
Communication Features
Dynamic Routing
Intelligent call routing based on real-time usage
Features
- Time Group Routing
- Managed Call Routing
- Directed Call Pickup
- Call Flow Control
- Dynamic Destinations
- Multi-Level Auto Attendants
Core Productivity
Easily meet the needs of your team and customers.
Features
- Communication Consulting
- End-To-End Implementation
- Keep Your Current Numbers
- Hardware Provisioning & Management
- Live Dashboard
- Robocall Mitigation
Call Handling
Equip your team to handle incoming and outgoing phone calls.
Features
- Call ID
- Call Blocking
- Call Forwarding & Transfer
- Call Waiting & Parking
- Do Not Disturb
- 3-Way Calling
- Call Screening
- Voicemail & Transcription
Call Management
Serve customers well by effectively managing conversations.
Features
- Ring Groups
- Call Monitoring
- Call Queues
- Call Recording
- Directed Call Pickup
- Paging & Intercom
- Music On Hold
- Voicemail Blasting
Management Features
Support your comprehensive communication needs.
Features
- Call History
- Presence Monitoring
- Company Directory
- Conference Rooms
- eFax & Fax Machine Integration
Easy Administration
Features necessary to manage your communication.
Features
- Online Device Management
- Phone Provisioning
- Emergency Services (e911)
- Unlimited Concurrent Calls
- Individual & Team Management
Mobility
Be productive from anywhere. Communicate for success.
Features
- iOS & Android Apps
- Business Texting (available addon)
- Direct Numbers
- International Calling
- Bluetooth Headset Support
Try Freshphone For 30 Days
We didn’t just build a better platform, we built a better service. Freshphone is built for you! We’re a customer-focused company.