A user can send a current call to another extension or phone number without first speaking to the recipient. This feature is also called an unannounced transfer, simple transfer, or immediate transfer.
A user can send a current call to another extension or phone number after talking with the intended recipient. When this occurs, the caller will be placed on a temporary hold, allowing you to decide exactly how and where to transfer them. This is also called an announced transfer, warm transfer, or supervised transfer.
FreshPhone provides standard hold music, but you may also provide your own music or consult with our team to find other options for your callers. A great way to use this feature is to play a professionally recorded marketing message!
When you purchase phones from FreshPhone, the devices are cloud provisioned. When you plug them into the Internet, they download their individual settings so you can make calls no matter where you take your phone.
FreshPhone’s contract terms are month-to-month. Our goal is to earn your business every single month! Our competitors’ contracts are designed to lock customers into long-term contracts with hidden auto-renew clauses and unfair cancellation fees. Work with FreshPhone for a unique perspective!
FreshPhone phone calls are crystal clear! Our team is also able to offer best-practice guidance on network Quality of Service (QOS) settings and/or review your connection speed to address opportunities.
It’s true! FreshPhone will manage your devices, extensions, and phone names for you! Just call or submit a ticket, and we’ll handle these changes without any extra charges. Our goal is to help you reach your mission!
Treat calls differently depending on the caller ID or inbound display prefix. For example, if you operate two businesses in a single office, you can display a prefix on all incoming calls so you know how to best answer the phone!
The desk phones sold by FreshPhone have the ability to prevent incoming calls from ringing their extension. Instead, calls on do-not-disturb can route automatically to voicemail or another destination.
You may have as many inbound numbers as you want! Every phone and user is enabled to have a Direct Inbound Dial (DID) phone number. This means any incoming calls could be delivered straight to the device, bypassing all other call flow setup.
You may place a caller in a temporary parking spot so anyone on your FreshPhone system can pick up the call. This can be especially helpful for organizations with large offices or physically separate locations.
FreshPhone is compatible with many mobile applications, and may recommend an app for iOS and Android devices. This can be a great way for users to stay connected on the go and hide their private cell phone numbers when making calls.
Users can add numbers they would like to ring before sending a call to voicemail. This feature is more powerful than simple call forwarding and can ring calls through to multiple extentions and phone numbers.