Privacy Policy


Freshphone respects the privacy of our customers and takes our obligations to protect the privacy of its customers seriously. This policy briefly describes the personally identifiable information that Freshphone collects from its customers and prospective customers and the steps that it takes to safeguard such information.

We are committed to protecting the privacy and security of the information provided by customers visiting our Web site or using our services. We may request information from people visiting our Web sites or using our services. We are the sole owner of the information collected. We respect your privacy and will not knowingly distribute or cause to be distributed your personal information to any entity for any reason. We will not collect any personally identifiable information unless the visitor/customer provides it to us voluntarily. Personally identifiable information includes a visitor’s/customer’s name, address, telephone number, and e-mail address. We are dedicated to building a long-term relationship with all of our customers and visitors. We will not sell, share or rent this information to others in ways other than as disclosed in this Privacy Policy.

Pre-qualification and Service Quotes

In some cases, a visitor may be required to complete a pre-qualification or inquiry form to order a product or to receive certain information. During the registration process, the visitor is required to give specific information such as name and e-mail address, mailing address, location, and phone number. This information is used to pre-qualify and contact the visitor regarding services offered by Freshphone in which the visitor has expressed interest.


When taking orders online, Freshphone will request certain information from a customer to complete an order. The customer’s information will include name, address, telephone number, e-mail address, payment information, and other information as may be requested by Freshphone in the order form. This information is used for billing purposes, fulfillment of orders, ongoing account maintenance, and upgrades.


When customers are asked to enter certain sensitive information (such as credit card numbers and/or social security numbers), that information is encrypted and protected through a Secure Socket Layer (SSL). SSL negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions. While on a secure page, such as an order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer® and Netscape Navigator® becomes locked, as opposed to unlocked, or open, when you are viewing other Web sites. 

All customer/visitor information, not just the sensitive information mentioned above, is restricted to Freshphone developers, network operations personnel, and other qualified employees (such as billing clerks or customer care representatives). Finally, the servers on which Freshphone stores personally identifiable information are kept in a secure location.


A “Cookie” is a piece of information that is sent from a Freshphone Web server to a visitor’s browser and stored on the visitor’s hard drive. We use Cookies when a visitor orders a product or registers for a specific program. The Cookie stores information that allows the Freshphone Web sites to remember a visitor the next time he or she visits a particular Freshphone Web site. Cookies also allow us to tailor our Web sites to better match visitors’ interests and preferences. Visitors may choose to disable Cookies by changing their browser settings; however, they may not be able to access some of the information on our Web sites.


Our Web sites contain links to other Web sites. We are not responsible for the privacy practices of these Web sites. We encourage our visitors and customers to read the privacy policy of each Web site they visit. This Privacy Policy applies solely to information collected on Freshphone Web sites.


We may partner with other parties to provide specific services, such as billing solutions, which are designed to enhance the functionality of our products and services. When a customer signs up for these services, we will only share names or other contact information that is necessary for the third party to provide these services.

Special Cases

It is Freshphone’s policy not to use or share personal information about visitors or customers in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. However, Freshphone may disclose personal information about visitors or customers, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the services properly; or to protect Freshphone and our customers.

Correction/Updating Personal Information

If a customer needs to update or change personal identification information, Freshphone will help the customer correct, update, or remove personal data provided to Freshphone. The customer can update or change personally identifiable information by contacting our Customer Care department.

Responses to Email Inquiries

When Visitors or Members send email inquiries to Freshphone, the return email address is used to answer the email inquiry we receive. We do not use the return email address for any other purpose and do not share the return email address with any third party.

Notification of Changes

If we make any changes to the Freshphone Privacy Policy, we will post those changes on the Freshphone Web sites so customers/visitors are informed. We will always use information from the Freshphone Privacy Policy.